Frequently Asked Questions.
Everything you need to know about Eden Sleep products.
FAQ
All Eden Product is proudly South African, in keeping with our promise to maximise local content thereby contributing to the local economy.
Yes, but we call them brand Product Experience Centres at our manufacturing facility in Johannesburg, by appointment only. We will be rolling out more Product Experience Centres nationally however our 100 Night Trial allows you to test your mattress in the comfort of your own home.
Setting up your product is simple! Simply scan the QR Code on your Product Packaging and it will take you to our site wee you can follow the instructions with supporting videos.
The Eden Mattress will work with almost any mattress base or frame. You can even place your Eden mattress on the floor. However, we recommend whatever base or frame you use, the spaces between supports must not be more than 5 centimetres apart to avoid unnecessary mattress wear and tear. If you have any questions regarding your base, please contact us and we will be happy to assist with any questions.
Your Eden Mattress is ready as soon as it comes out of the box! However, the mattress will require approximately 3 hours after unpackaging to reach its optimum comfort level.
ORDERS & DELIVERY
Yes, it is safe to purchase through the www.edensleep.co.za website. Our website is hosted on a dedicated server, not shared, that provides additional security for our data and our customers. The secure infrastructure and process provides peace of mind for our clients.
Yes, but we call them brand Product Experience Centres at our manufacturing facility in Johannesburg, by appointment only. We will be rolling out more Product Experience Centres nationally however our 100 Night Trial allows you to test your mattress in the comfort of your own home.
We deliver anywhere in South Africa.
We have partnered with a national courier company to deliver your Eden Mattress and/or Envirobase to your doorstep. You will be notified as soon as your investment has been dispatched. Thereafter, you will be able to use the unique waybill number we provide to track your delivery status.
The delivery of your investment is free.
PAYMENT
Yes, we offer credit through Mobicred. To find out more, please register an account via their online portal and follow the steps provided.
CARING FOR YOUR EDEN MATTRESS
Always place a waterproof, breathable mattress protector under your fitted sheet.
This will prevent sweat, spills, and dust mites from reaching the cover, reducing how often you need to wash it.
For small stains, don’t remove the entire cover. Use a damp cloth with mild soap to gently blot the area.
Avoid scrubbing aggressively, which can damage the knitted fabric.
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Frequent washing weakens fibres and elasticity. Ideally, wash the top cover once or twice per year, unless there is a spill or stain.
Use cold water to prevent shrinking or warping.
Select the gentle/delicate cycle on your washing machine.
Avoid bleach, optical brighteners, or fabric softeners, which can damage fibres and irritate sensitive skin.
Choose a neutral liquid detergent.
Lay the cover flat on a clean surface or hang in the shade.
Avoid direct sunlight, which can cause yellowing and weaken elastic edges.
Do not tumble dry
Ensure 100% Dry Before Use
Rotate your mattress every 3–6 months to prevent uneven wear on the cover.
Use a handheld vacuum with upholstery attachment to remove dust and debris without washing.
Keep your bedroom well-ventilated to prevent dampness, which can affect both foam and cover.
Always unzip fully before removing; forcing it can break the zipper teeth.